Definitions and key terms:

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

Company: when this policy mentions "Company," "we," "us," or "our," it refers to Twisted Wardrobe, Dubai that is responsible for your information under this Exchange Policy.

Thanks for shopping at Twisted Wardrobe. We also want to make sure you have a rewarding experience while you're purchasing our items. As with any shopping experience, there are terms and conditions that apply to transactions at Twisted Wardrobe. We'll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Twisted Wardrobe, you agree to the terms set forth below along with Twisted Wardrobe's Privacy Policy. If there's something wrong with the product you bought (including size or fit), you will only be able to issue an exchange for the item.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Arab Emirates.

Modifications to the service and prices:

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

Shipping

Once your order has been processed and shipped, you will receive a confirmation e-mail. All our products ship from Dubai to the destination of your choice around the globe. Your package will be delivered to the address you specified within two to five working days depending on your location. Twisted Wardrobe is not responsible for exchange shipping costs. Every exchange shipping has to be paid by the customer, even if the item had free shipping in the first place.

 

Exhange & Refund

We at Twisted Wardrobe commit ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. Sadly, there are times when we may not have the product(s) that you choose in stock or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. If you wish to exhange your item, send an email with the order ID to rayan@twisted-wardrobe.com.

We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won't get damaged during transit. Please note that Twisted Wardrobe is not liable for damages that are caused to the items during transit or transportation. We follow certain policies to ensure transparency, efficiency and quality customer care.

• Refunds are only available within 2 days for any purchases.
• Exchange should be within 5 days.
• We accept exchanges of our products.

 

For International Orders:

Orders generally take 1-2 days to process before dispatch. Orders already In shipping cannot be returned, canceled or refunded. If you face any issues, please contact our Support Team immediately. There may be occasions when Twisted Wardrobe confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, Twisted Wardrobe will cancel the order and refund your purchase price in full.

Your Consent

By using our platform, registering an account, or making a purchase, you hereby consent to our Policy and agree to its terms.

Changes To Our Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Contact Us

If, for any reason, you are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.

Via Email: rayan@twisted-wardrobe.com